Privacy Policy

Last updated: May 2026

Upscale Commerce (https://upscalerank.com) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use our website or services. By using our site, you agree to the terms below.

Who We Are

Upscale Commerce is a digital services provider helping Shopee and Lazada sellers grow their online stores across Southeast Asia. We offer managed services, add-on services, and digital guide products. We operate fully online and do not maintain a physical office address.

Data We Collect

We collect the following personal data:

  • Personal Information: Full name, email address, and phone number provided when you contact us, purchase a service, or fill out any form on our website.
  • Store Information: Your Shopee or Lazada store name, store URL, and store performance data that you share with us as part of service delivery.
  • Device Information: IP address, browser type, device type, and operating system, collected via Google Analytics 4 and Google Search Console.
  • Usage Data: Pages visited, time spent on the site, and how you interact with our content and offers.
  • Communication Data: Any information you send us through email, contact forms, or direct messages.

How We Use Your Data

We use your data to:

  • Deliver the services or digital products you have purchased.
  • Communicate with you about your order, project updates, or service changes.
  • Improve our website performance and content through Google Analytics 4 and Google Search Console.
  • Conduct keyword and competitive research using Ahrefs to improve our own site visibility.
  • Send marketing communications such as promotions or new service announcements, with your consent. Comply with applicable legal obligations.

Legal Basis for Processing

We process your data based on:

  • Consent: For marketing emails, newsletters, or non-essential cookies.
  • Contract: To fulfil the service or digital product you purchased from us.
  • Legitimate Interest: To improve our website, analyse traffic, and develop our services.
  • Legal Obligation: To comply with applicable laws in Thailand and across Southeast Asia, including the Personal Data Protection Act (PDPA).

Data Sharing

We do not sell your personal data. We share it only with:

Third-party tools we use to operate our business, including Google Analytics 4, Google Search Console, and Ahrefs, each of which has its own privacy policy and data practices. Payment processors used to handle transactions securely. Authorities, if required by law or to protect the rights and safety of our users or business.

Data Storage and Security

Your data is stored securely and protected by encryption and access controls. We retain your data only as long as necessary:

Analytics data: Up to 26 months. Client project and communication data: Up to 3 years after the end of our working relationship. We take reasonable technical and organisational measures to prevent unauthorised access, loss, or breaches.

Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing at any time.
  • Object to certain types of data processing.
  • Request a copy of your data in a portable format.

To exercise any of these rights, contact us at. We will respond within 30 days.

Cookies and Tracking

We use cookies through Google Analytics 4 and Google Search Console to:

  • Ensure our website functions correctly (essential cookies).
  • Analyse traffic and site performance (analytics cookies).
  • Understand how visitors find and use our site (optional cookies, with your consent).

You can manage your cookie preferences through our cookie banner or through your browser settings at any time.

Third-Party Links

Our website may contain links to third-party platforms such as Shopee, Lazada, or other tools. We are not responsible for their privacy practices. Please review their individual privacy policies before providing any personal data.

Children’s Privacy

Our services are intended for business owners and sellers. We do not knowingly collect personal data from individuals under the age of 18.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website with the updated date shown at the top.

Contact Us

For any questions about this policy or to exercise your data rights, please contact us.